The Call Centre Summit Middle East, organized by the IQPC will take place from 6th December to the 9th December 2015 in Dubai, United Arab Emirates. The conference will cover areas like Developing new customer touchpoints to reduce dependency on the call centre and empower the customer though web, mobile or kiosk based solutions,Customer experience management is still a key issue for small, medium and large contact centres and will continue to receive investment as managers look to improve first call resolution, maximise centre profitability and manage a multi-cultural customer base, and much more.