MPLUS+, the largest provider of home maintenance service in Abu Dhabi and Dubai, recently launched integrated mobile technology in the United Arab Emirates (UAE).
The company has years of experience in the region and an established online portal system. It is the first maintenance company based in the UAE to integrate smart phones with their online portal system, allowing operational teams to continue working while they’re traveling. This integration also connects customers directly to their accounts, notifying them immediately when a job is finished.
Now, MPLUS+ teams can reply to their customers faster than ever and can assign jobs to technicians in the local area so they cut back on travel time and improve customer services. This helps the company run more efficiently and reduce unnecessary expenses.
Using the new system, customers can quickly and simply send feedback about their experience with MPLUS+. A team at the company monitors these responses to guarantee that the company’s customers are satisfied with their services.
“Maintenance issues at home can be quite an annoyance and as a home maintenance provider it is our constant endeavor to make this an easy and efficient process for our customers,” MPLUS+ General Manager Ian Robinson said. “By combining the use of mobile technology with our services, we are able to keep operations and customers informed about what to expect and when to expect it. This new offering also allows us to be more cost-efficient and pass on the benefit of affordable maintenance packages to our customers.”