Oman Air adopts new customer service techniques from Sabre

Oman Air has signed an agreement with travel technology provider Sabre Corporation to expand the airline’s passenger services system; the new agreement will add additional technology to Oman Air’s current SabreSonic Customer Sales & Service system, designed to enhance the shopping experience for customers and create better and more profitable interactions with passengers throughout their journeys.

Oman Air has been using the SabreSonic system for the past 13 years, during which time the airline has steadily grown its presence in the regional and international travel markets. With plans in the works for a new fleet and new destinations, Oman Air has contracted two new SabreSonic shopping solutions.

The new solutions are called Interline Branded Fares and Dynamic Rewards, which together simplify the shopping experience for customers. That will be key to driving sales and optimizing partnership revenue streams.

"We are pleased to be expanding our already successful relationship with Sabre,” Oman Air CEO Paul Gregorowitsch said. “The company's highly advanced technology supports our vision for offering customers the best possible experience, from booking their tickets to arriving at their destinations."

Gregorowitsch said the new agreement with Sabre will facilitate the company’s planned expansion in coming years.