Oman Investment and Finance Co. (OIFC) and Ooredoo recently agreed to collaborate in debt collection services, building on a previous contract and the convenience afforded by OIFC branches and bill payment machines throughout Oman.
By combining their resources, the two companies can increase the prospect of convenience for customers who now will be able to pay their bills at any of OIFC’s 45 branches across the sultanate. Ooredoo will continue to provide its own bill transactions, with all payments designed to be reflected instantly in customers’ accounts for up-to-date accounting.
In an extension of their current alliance, Ooredoo has authorized OIFC to take over unrecovered debts. Because the firms are customer-oriented, this move will will enhance the customer experience by adding a new level of convenience to bill-paying transactions.
"By joining hands with OIFC, we are confident customers will enjoy yet another hassle-free service, one that will enable them to pay their utilities, telephone and internet bills concurrently,” Amaal Al Lawati, Ooredoo’s chief customer experience officer, said. “As one of the sultanate's leading investment and services companies, our new partners bring … experience and expertise that, when combined with Ooredoo's landmark service, will deliver nothing but the best to our valued customers."