Dubai Electricity and Water Authority (DEWA) is collaborating with Microsoft to advance digital transformation and sustainability in the utilities sector. HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, met with Naim Yazbeck, General Manager of Microsoft UAE, to discuss opportunities for collaboration in areas such as artificial intelligence (AI) and cloud computing.
The meeting emphasized using Microsoft’s advanced technologies to support DEWA’s innovation-led initiatives. The discussions aimed at enhancing operational efficiency and developing next-generation infrastructure solutions that align with the Dubai Clean Energy Strategy 2050 and the UAE Net Zero by 2050 Strategic Initiative.
Both parties confirmed their commitment to utilizing Fourth Industrial Revolution technologies to improve service quality, enhance cybersecurity, and better customer experiences. This collaboration aims to contribute to Dubai’s leadership in economic growth and environmental stewardship.
Al Tayer stated, “Our collaboration with Microsoft is instrumental in transforming DEWA to become the world’s first AI-native utility, leveraging artificial intelligence across all core operations. By integrating AI and cloud-based solutions, we aim to enhance our renewable energy capabilities, drive operational excellence and provide world-class services in line with Dubai’s vision for sustainability and innovation.”
Yazbeck expressed pride in supporting the UAE’s ambitions for a digitally powered economy. “Our work with energy leaders like DEWA enables us to co-develop transformative solutions that redefine energy management, advance sustainability goals and build intelligent, resilient infrastructure across Dubai,” he said.
As part of this ongoing digital evolution, DEWA has adopted generative AI tools such as the Microsoft Power Platform and Microsoft 365 Copilot. These tools have significantly improved internal productivity, service delivery, employee satisfaction, and customer satisfaction. DEWA began deploying AI technologies as early as 2017 and was among the first utilities globally to implement Microsoft’s Copilot platform.
