Dubai Electricity and Water Authority (DEWA) reported that customers completed over 7.2 million digital transactions during the first half of 2025. The transactions took place across several digital platforms, including 1.1 million via DEWA’s website, 2.6 million through its smart app, and 3.5 million through partner-supported platforms. This resulted in a digital service adoption rate of 99.5%. By the end of June 2025, DEWA had also finished more than 100 integration projects with 65 government and private organizations.
“In line with the wise directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, we continue our tireless efforts to enhance the quality of digital life and accelerate the digital transformation process in DEWA and the emirate of Dubai. We are keen to advance our leadership in employing AI innovation and the latest technologies to provide more efficient, effective and quality services, and to develop innovative digital solutions that enhance the experience and happiness of stakeholders, helping to reduce their carbon footprint and supporting sustainability efforts,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.
“At DEWA, we have a secure and advanced digital infrastructure that keeps pace with our ambitions for digital transformation and our efforts to make Dubai a global centre for innovation and technology. We adopt the ‘Services 360’ policy in all our services to reduce procedures, achieve zero bureaucracy and help to establish a leading global system in government work,” Al Tayer added.
DEWA’s network includes various ‘green’ digital channels such as its website, smart app, and customer care systems. These operate from data centres powered entirely by clean energy sources. The authority also offers services through Rammas—its virtual employee using ChatGPT technology—which is accessible on multiple platforms like DEWA’s website, smart app, Facebook page, Google Home devices, service robots, WhatsApp Business at 04-601 9999, as well as Amazon Alexa.
