A Dubai Government Excellence Program (DGEP) team recently presented
an orientation session that was sponsored by the Dubai Department of Tourism and Commerce Marketing (Dubai Tourism) in order to
familiarize participants with the emirate’s government excellence system now in its
fourth generation.
Dubai Tourism acted as host for the event attended by numerous senior staff,
including Dubai Tourism Director-General Helal Saeed Almarri and DGEP leaders
Ahmed Nusairat, who serves as coordinator-general, and Zeyad Kahlout, who is quality and excellence adviser.
“Dubai Tourism has started taking steps towards
the implementation of the fourth generation of government excellence system in
line with the directive of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, vice president and prime minister of the UAE and ruler of Dubai, to boost the performance and
competencies of government entities with the aim of living up to public
expectations,” Almarri said. “Dubai Tourism constantly strives to
integrate new systems into its work process that help achieve the optimum
levels of efficiency and quality.”
During the event, Dubai Tourism won two awards; Almarri
expressed gratitude to the team for its implementation of fourth generation
excellence, which involves the goals of innovation, employee and customer
satisfaction, “smart transformation” and governance.
