Emirates NBD hosted the second edition of its GenAI Summit at the Ritz Carlton DIFC, bringing together global technology experts and industry leaders to discuss the impact of Generative AI (GenAI) on financial services. The event, held during Dubai AI Week, focused on GenAI’s role in enhancing customer experience, operational efficiency, risk management, and innovation.
Miguel Rio-Tinto, Group Chief Digital and Information Officer at Emirates NBD, stated: “We are proud to host our second annual Emirates NBD GenAI Summit, which highlights the growing importance of Generative AI and the immense possibilities it holds. As GenAI becomes increasingly embedded in Emirates NBD’s operations, we remain focused on further developing our infrastructure and forming strategic partnerships with leading hyperscalers to truly unlock the value of GenAI and stay at the forefront of this dynamic evolution.”
The summit included keynotes and panel discussions from Emirates NBD executives and global experts on responsible GenAI development and ethical considerations. It showcased how GenAI is integrated into the bank’s operations to inspire employees towards scalable use-cases.
Emirates NBD has invested significantly in GenAI technologies for customer service enhancement, employee support, and business operations improvement. These investments aim to deliver personalized services, better tools for employees, strengthened risk capabilities, and improved operational efficiency through automation.
Since 2024, several GenAI-powered solutions have been implemented across Emirates NBD’s operations under its AI governance framework. These include intelligent call assistants for staff, smart legal document summarization tools, and advanced capabilities for customer interactions.
Neeraj Makin, Group Head of Strategy, Analytics & Venture Capital at Emirates NBD commented: “We are thrilled to embark on this exciting journey as part of our ongoing organisation-wide transformation. Specifically, the integration of Generative AI into our traditional AI models represents a pivotal advancement for our organisation. By harnessing the power of GenAI, we are poised to revolutionize our decision-making processes and significantly enhance the performance of our AI models. Embedding Gen AI will lead to unlocking new levels of intelligence, agility and customer centricity which will help us drive unprecedented levels of efficiency and innovation positioning us at the forefront of our industry.”
The summit emphasized building a GenAI-driven culture within Emirates NBD by democratizing access to these technologies for all employees. The bank aims to continue investing in its AI ecosystem while expanding use cases to adapt swiftly to technological changes.
