First Abu Dhabi Bank (FAB) has introduced a new digital joint account feature for beneficiaries of the Abu Dhabi Housing Authority’s (ADHA) national housing loans. Through the FAB NHL application, customers can now open joint housing loan accounts digitally, authenticate their identity, sign mortgage contracts electronically, track loan status, and access other banking services within the app.
The digital joint account is automatically available to new beneficiaries of joint housing loans. Existing holders will be able to use these electronic services after migrating to the new system and completing registration via the application.
According to FAB, this development makes it the first bank in the region to provide a fully digital onboarding process for joint account holders. The bank states that this step enhances customer convenience by making banking services more accessible.
FAB also notes that digitizing these processes contributes to sustainability efforts by reducing carbon footprint and providing a secure user experience. This initiative is part of FAB’s ongoing strategy focused on digital innovation and improving community impact.
H.E Majid Al Muhairi, Executive Director of the Housing Loans and Benefits Sector at ADHA, said: “The launch of the digital joint account by First Abu Dhabi Bank is an important step that contributes to enhancing the ease and transparency of the customer’s journey to home ownership. This cooperation supports our efforts to enable citizens to complete their transactions electronically, with greater speed and efficiency. It reflects our broader commitment toward developing digital solutions that elevate service quality and enrich the beneficiary experience. Today, beneficiaries can complete their housing-related transactions electronically from anywhere.”
Khalid Al Zaabi, Head of Housing Loans for Citizens at First Abu Dhabi Bank, stated: “The launch of the digital joint account represents a qualitative step in empowering citizens to manage their home-ownership journey with ease and security. We are committed to providing innovative solutions that enhance the customer experience and meet their expectations, while maintaining the highest standards of sustainability and reducing environmental impact. This initiative reflects our vision of making housing loan services more accessible and convenient than ever before.”
