Ajman Bank recently enlisted NCR Corporation to upgraded its ATM network infrastructure and migrate to NCR’s Consumer Experience Banking software, APTRA Activate.
The new platform will allow the bank’s customers to perform transactions beyond cash withdrawals by providing access to more functions.
“Great customer service and optimal operational efficiency are imperative for financial institutions as banking models are evolving to make every customer interaction an exceptional experience,” Habib Hanna, NCR managing director for South Gulf and Pakistan, said. “The adoption of innovative NCR technologies and software services by Ajman Bank to increase ATM availability and to communicate and interact with customers across multiple digital and physical channels in a secure and seamless manner is a right step to achieve their goal to financial success.”
Ajman Bank will be the first bank in the United Arab Emirates to deploy NCR APTRA eMarketing using the Software as a Service model
Additionally, Ajman Bank will transform its self-service channels with NCR Predictive Services, which predicts ATM failures before they occur and proactively schedules fixes.
“The adoption of next-generation NCR technologies is in line with our vision to be the favorite financial institution in the UAE, as we stay committed to provide a world-class banking experience to our customers and position the company for growth,” Hisham Hamoud, executive vice president – chief operating officer at Ajman Bank, said.
