Qatar Communications Regulatory Authority has responded to 85% of consumer complaints this year

The
Communications Regulatory Authority (CRA) of Qatar recently released a report that said it has resolved more than 85 percent of the 877 complaints
received against the country’s two telecom service providers from January to August.
CRA’s
Consumer Affairs Department works hand in hand with Ooredoo and
Vodafone-Qatar on these issues and is working diligently to resolve the remaining complaints.
“As the
regulator of communications services, CRA encourages all consumers to
understand their rights as well as obligations clearly before signing any
contract with their service provider or before subscribing to paid services,” Amel Salem Al-Hanawi, CRA’s Consumer Affairs Department manager, said. “However, as a consumer, if you have a complaint against your service provider
pending for more than 30 days, or the resolution is unsatisfactory, please
contact CRA’s 24-hour hotline at 103. We are there for you.”
Complaints
received by the organization include billing issues, slow and weak internet,
high roaming charges, SIM card issues, disconnections and delays in service
provisions. The most common issue relates to billing, with 56 percent of all
complaints about Ooredoo being about that subject.