HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), has recognized Khalid Al Khaja, Senior Executive – Customer Relations, for his exceptional customer service efforts. This acknowledgment is part of DEWA’s initiative to foster a culture of excellence and innovation.
Al Khaja received commendations from customers for his outstanding performance in resolving complaints efficiently. In recognition of his dedication, HE Al Tayer directed Al Khaja’s promotion and praised his commitment to handling customer issues across various channels.
Al Tayer reiterated that DEWA is open to feedback through its Customer Happiness Centres and digital platforms. He highlighted DEWA’s dedication to resolving complaints promptly, emphasizing the organization’s focus on customer satisfaction and service quality.
He stated that DEWA’s achievements in customer service excellence are due to its committed employees working towards the vision of becoming a globally leading sustainable corporation with net-zero goals by 2050. DEWA’s strategic focus includes stakeholder happiness and providing an exceptional experience, as reflected in their 98.6% score on the Digital Dubai Instant Happiness Meter for 2024.
Khalid Al Khaja expressed pride in receiving this recognition, affirming that enhancing customer experience remains his priority. He sees this honor as motivation to continue excelling in his role.
