HE Saeed Mohammed Al Tayer, Managing Director and CEO of Dubai Electricity and Water Authority (DEWA), visited the Water Control Centre at Al Ruwaiyah Building Management Complex. He was accompanied by Abdullah Obaidallah, Executive Vice President of Water & Civil; Dr Yousef Al Akraf, Executive Vice President of Business Support and Human Resources; and Mohammed Al Shamsi, Vice President of Civil Projects Engineering & Home Connections Maintenance.
The Water Control Centre features a Supervisory Control and Data Acquisition system (SCADA) that enables real-time monitoring and management of Dubai’s water transmission and distribution infrastructure, including pumping stations and reservoirs. The facility is equipped with advanced display technologies that provide operators with global, geographical, and schematic visualizations of the water network to help them identify abnormalities, system faults, or network disruptions efficiently. The ergonomic design aims to support better decision-making and operational control.
Al Tayer emphasized the importance of technological innovation in achieving DEWA’s strategic goals. “This milestone reflects DEWA’s commitment to invest in cutting-edge technologies and building resilient, future-ready infrastructure to meet the growing needs of its customers,” he said.
During his visit, Al Tayer also toured the Water Cyber Security Operational Centre, the Water Call Centre, the centralized Building Management System (BMS) control room, and the facilities security center. He received a briefing on cybersecurity infrastructure designed to detect and respond to cyber-attacks. These systems are essential for protecting DEWA’s operational technology and data from cyber risks while ensuring compliance with regulatory standards.
The Water Call Centre acts as a communication hub for DEWA’s water operations by integrating with digital platforms for real-time tracking of customer queries, complaints, service requests, as well as handling emergencies such as supply disruptions or leaks through coordination with field teams.
The BMS control room monitors critical infrastructure such as heating, ventilation and air conditioning systems, lighting, power management, security measures, and energy consumption across DEWA properties. Its integration supports DEWA’s focus on digital transformation and sustainability initiatives aimed at carbon neutrality and smart city readiness by enhancing operational transparency and environmental performance.
