Zain Kuwait announced on April 27 that it has ranked first in the Telecom category of Service Hero’s Customer Satisfaction Index for the fourteenth time. The company also secured the top spot in the Internet Service Providers category for the tenth time.
This recognition highlights Zain Kuwait’s continued leadership in customer experience within one of Kuwait’s most competitive sectors. The awards reflect ongoing efforts to improve service quality, reliability, and digital offerings across all customer touchpoints.
Service Hero released its Customer Satisfaction Index for 2025, which recorded the highest satisfaction levels in its sixteen-year history. According to Service Hero, “Kuwait’s national Customer Satisfaction Index reached 84.0 points, up from 78.9 the previous year,” marking a six percent increase and indicating progress in the country’s service economy.
The index is based on more than twenty-seven thousand validated consumer assessments from a broad sample of respondents by gender, age, nationality, and education level. The wider platform collects over thirty-five thousand annual assessments across twenty-one industries and more than nine hundred brands while adhering to strict verification protocols.
Service Hero is headquartered in Kuwait and describes itself as “the only consumer-powered customer satisfaction index in the Middle East.” It is a member of ESOMAR and follows global principles for self-regulation and ethical market practice. Results are overseen by an Independent Advisory Council to ensure impartiality.
In addition to these rankings, Zain recently received three Ookla Speedtest Awards at MWC Barcelona 2026: Fastest 5G Network in Kuwait, Best Coverage in Kuwait, and Best 5G Network based on Speedtest Intelligence data for H2 2025. The company was also recognized with Opensignal’s Best Network Award in February 2026 after topping nine metrics—more than any other operator.
