Customers using Qatar National Bank's (QNB) Al Sudd branch are being offered a new Interactive Teller service that allows customers to make 95 percent of traditional transactions at an ATM with the help of a remotely located teller.
The service began on Feb. 14. QNB is the first bank in Qatar to employ the remote teller service.
“The Interactive Teller enables the migration of routine, expensive transactions from the teller counter at the branch to the ATM channel, giving financial institutions the combined benefits of personalized services, lower processing costs, faster transacting and smaller footprint branches,” NCR Vice President for Middle East and Africa George Flouros said. “QNB will now be able to give its customers live face-to-face interaction with experienced tellers at the Interactive Teller, delivering a highly personalized and secure banking experience for customers, beyond traditional banking hours.”
QNB describe the new service as a strategic investment that improves services while saving operating expenses.
The full list of services available include cash withdrawals above standard ATM limits, cash deposits, check deposits, check cashing, credit card payments and money transfers.
Qatar National Bank controls nearly half the banking assets in the Middle East and North Africa. Founded in 1964, it is owned equally public and private investors.