Kleptika, Silah Gulf partner to create robotic customer experience solutions

Innovative and futuristic Robotics and Process Automation solutions are being produced by two leading companies in customer experience (CX) solutions, Kleptika and Silah Gulf.

The two entities are partnering to transform CX in the Middle East through automated services.

“Our Contextor RPA and RDA solutions have a proven track record with blue-chip companies around the world,” Thierry Petrens, founder of Kleptika, said. “Our unique selling proposition is their ability to adapt to any environment, without accessing applications via APIs, and to simply and quickly create 360 views of the customer, without impacting security and confidentiality. There is no question businesses growth and efficiency are restricted by traditional manual processes. They need to get the robot out of the human to drive operational benefit and compete and win in today's dynamic business environment.”

The intensely competitive Middle East business environment calls for companies to be efficient while maintaining tight budgets. The development and implementation of operations often farmed out are powered by RDA (Robotic Desktop Automation) and RPA (Robotic Process Automation). Robotic solutions provide profitable margins for companies, lower costs and better the accuracy and customer interaction offered by each business.

Services offered by Kleptika and Silah are successfully utilized by businesses in the banking, insurance, energy, retail, and telecommunications sectors. The RPA and RDA combination offer customers great service options while allowing the company to operate on minimal costs.

“We are excited to launch innovative Robotics and Automation solutions together with Kleptika,” Silah Gulf CEO Ricardo Langwieder-Goerner said. “With the Contextor Product line, we will revolutionize the way Businesses operate in the Business Process Management space in the region. Our Robotics and Process Automation suite will change the way Middle East businesses expedite core operational processes, ultimately improving their efficiency and their end user experience, while strengthening businesses' bottom lines.”