DEWA’s electronic bill favored by majority of customers

DEWA’s electronic bill favored by majority of customers
DEWA’s electronic bill favored by majority of customers

The Green Bill, launched by DEWA in July 2012, is the digital version of a tradition paper bill sent to customers on a monthly basis. 

The purpose of the email version of the bill is to provide a greener solution to customers and promote sustainability.

The Green Bill aims to support the Green Economy for Sustainable Development initiative, which was developed by Sheikh Mohammed Al Maktoum, prime minister of the UAE and ruler of Dubai. The service was offered to customers on an elective basis in August 2012.

“The Green Bill is a valuable addition to DEWA's achievements as it reflects one of the main objectives of the fourth-generation government excellence system,” Saeed Al Tayer, CEO of DEWA, said. “It also supports the directives of our wise leadership to promote the happiness of customers and develop all the government services by transforming them to smart services. Through this initiative, DEWA continues its efforts to increase operational efficiency, protect the environment, promote sustainability, improve the quality of smart services, and streamline, simplify and speed up services to customers, any time and from any place.”

Al Tayer said DEWA has been focused on education-related pursuits, hoping to further awareness concerning the Green Bill's benefits. It put together an institutional study to that end, using customer interaction ratings to gauge overall receptiveness.

“DEWA adopts the latest technology to provide the best possible services to its customers,” Al Tayer said. “We are committed to upholding international standards in preserving the environment, and the Green Bill builds on our strategy to preserve the country's natural resources, as it reduces paper use, which is a fundamental step towards keeping trees, preserving environment, reducing carbon dioxide emissions that cause global warming. This is a part of Dubai's strategy to reduce carbon emissions by 16 percent by 2021, also the objectives of UAE Vision 2021, and Dubai Plan 2021.”

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Dubai Electricity and Water Authority

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