Dubai Electricity and Water Authority adds to bill-paying options

Dubai Electricity and Water Authority (DEWA) customers can now pay their bills by check using Emirates NBD's check deposit machines.

DEWA utilizes the Tayseer service, launched in June 2016, to facilitate the payment method. Creating a simpler way for customers to pay each month is part of DEWA’s vision to reaching more people within the community and making their patronage easier. The service is available at DEWA’s head office in addition to each Emirates NBD's check deposit machines across the UAE.

“We are pleased to be expanding the Tayseer service, launched by DEWA in cooperation with Emirates NBD, to support the Smart Dubai initiative, launched by Sheikh Mohammed bin Rashid Al Maktoum, vice president and prime minister of the UAE and ruler of Dubai, to transform Dubai into the happiest and smartest place on earth, with a high standard of living and an efficient use of resources, with seamless and integrated services,”  Saeed Mohammed Al Tayer, managing director and CEO of DEWA, said.

“DEWA works to enhance cooperation with all local, regional, and international entities to improve government services and develop a smart government that can provide services for everyone, anytime and anywhere,” Al Tayer said. “DEWA has an integrated strategy to provide smart services that meet international standards.”

“Smart services save customers from the hassle of moving to and from DEWA's offices to complete their transactions, Al Tayer said. "DEWA always goes to its customers before they reach its offices. On this occasion, we would like to renew our commitment towards meeting the needs of our customers, enhancing their experience, and improving our services. We strive to facilitate and speed up the payment of bills by using the latest and best smart services. We also do our best to make life in Dubai the best in the world, by providing all our services through smart channels that exceed the needs and expectations of our customers.”

Not only can DEWA customers now pay their bill through the Emirates NBD's check deposit machines, but they can also submit payment through the DEWA website and mobile platforms, Direct Debit and Etisalat Public Payment Machines. All DEWA services can be accessed on iOS and Android devices. Customers can also use a BlackBerry, Windows, smart watches, Samsung home applications, and Etisalat's eLife to access the DEWA app.