Dubai Civil Defense looks to boost communications

The Dubai Civil Defense department recently contracted with the American technology company Avaya in the hopes of improving its communication capabilities and customer satisfaction with its Smart Communications.

"Our vision is for everyone who interacts with us to experience a truly Smart service,” Rashid Thani Al Matrooshi, director general of the department, said. “This extends beyond individuals who call into our contact center, to companies that work with us on plan review and approvals, as well as our employees and teams that are often outside the offices and working in various parts of the city at all times.”

Avaya’s services for Dubai Civil Defense include voice calls and message services, text messages among employees, and desk-ready video calling tools that can be utilized on phones and laptops. The goal is to provide the same secure level of communication to mobile employees as to those stationed within the network.

“The civil defense department is approaching this from the perspective of user happiness, which is a parameter that everyone can rally behind and once again drive the UAE to the top of the global ranking,” Nidal Abou-Ltaif, president of Avaya International, said.