Kuwait Finance House selects NCR to upgrade its ATMs

Kuwait Finance House (KFH) has announced the selection of NCR Corporation, a world leader in omni-channel solutions, to replace 300 of its ATMs and upgrade the underlying infrastructure to NCR’s APTRA Connections and Branch effectiveness modeling software solution.
 
“At KFH, we are committed to ensure that all our touch points, i.e. ATM’s, kiosk, online, call center or the branch have consistent and exceptional experience at all times,” the company said in a statement.
 
The agreement calls for NCR to provide a multitude of ATM technologies. This will include upgrading KFH’s ATMs so that they have scalable check deposit and cash dispenser facilities. The upgrade, along with the addition of a suite of e-marketing solutions powered by NCR APTRA Connections, will allow for the introduction of a modern banking environment.
 
“This win is of immense significance to NCR as it reiterates the trust that KFH has in NCR technology and solutions, especially when the bank is moving towards upgrading its customer touch points to meet expectation of today’s modern customers,” Wael Elaawar, NCR managing director for financial service in the Middle East, said. “By implementing this complete solution from NCR, KFH is aiming at enhancing its productivity, expanding its market share, increasing customer retention, improving customer satisfaction and reducing operational costs.”