Qatar Communications Regulatory Authority has responded to 85% of consumer complaints this year
CRA’s Consumer Affairs Department works hand in hand with Ooredoo and Vodafone-Qatar on these issues and is working diligently to resolve the remaining complaints.
“As the regulator of communications services, CRA encourages all consumers to understand their rights as well as obligations clearly before signing any contract with their service provider or before subscribing to paid services,” Amel Salem Al-Hanawi, CRA’s Consumer Affairs Department manager, said. “However, as a consumer, if you have a complaint against your service provider pending for more than 30 days, or the resolution is unsatisfactory, please contact CRA’s 24-hour hotline at 103. We are there for you.”
Complaints received by the organization include billing issues, slow and weak internet, high roaming charges, SIM card issues, disconnections and delays in service provisions. The most common issue relates to billing, with 56 percent of all complaints about Ooredoo being about that subject.